Shipping policy

Thank you for shopping with CottonThread. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully.

Order Processing

  • Orders are processed within 1–2 business days after they are placed.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sale events, festive seasons, or periods of high demand, order processing may take slightly longer.

Shipping Time

Estimated delivery times are as follows:

  • Metro Cities: 2–5 business days
  • Other Cities & Towns: 3–7 business days
  • Remote Locations: 5–10 business days

Please note that these are estimated delivery timelines and may vary depending on your location and courier service availability.

Shipping Charges

  • Free Shipping is available on eligible orders, as displayed on the website.
  • Any applicable shipping charges will be shown during checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with tracking details, allowing you to monitor the progress of your delivery.

Delivery Delays

While we make every effort to deliver your order on time, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier or logistics issues
  • Government restrictions or unforeseen circumstances

CottonThread is not responsible for delays caused by third-party courier partners after the order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Additional shipping charges may apply if an order needs to be re-shipped.

Failed Delivery Attempts

Courier partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect information, customer unavailability, or refusal to accept the package, the order may be returned to us.

Any refund or re-shipment in such cases will be subject to our Return & Refund Policy.

Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and eligible orders. CottonThread reserves the right to enable or disable COD for specific products, locations, or orders at its sole discretion.

International Shipping

Currently, CottonThread ships only within India. We do not offer international shipping at this time.

Damaged Packages

If your package appears damaged or tampered with at the time of delivery, we recommend refusing the package or recording clear photos before accepting it. Please report any such issues promptly according to our Return & Refund Policy.

Policy Updates

CottonThread reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon being published on the website.